Exchange, Return & Refund Policy

At Nigah-e-shooq, each outfit is thoughtfully crafted and made to order. We aim to deliver the highest quality, and to maintain this standard, our policies are designed to be transparent and fair.

1. Exchange Policy

As all our pieces are made-to-order and tailored specifically, we do not offer exchanges based on personal preference, change of mind, or sizing issues.

An exchange will only be accepted under the following conditions:

  • You have received a defective or incorrect item

  • The product is unused, unworn, and in original condition

  • The item includes all original tags and packaging

Please note:

  • Custom-made, stitched, bespoke outfits and unstitched fabrics are not eligible for exchange unless a fault is identified.

  • Requests must be reported within 7 days of delivery. Claims made after this period will not be considered.

  • Once reviewed and approved by our team, the item will be exchanged for the same product or an item of equal value, subject to availability.

2. Return Policy

All orders placed with Nigah-e-shooq are considered final and are not eligible for return.

However, in case you receive:

  • An incorrect item, or

  • A damaged/defective product

You may request an exchange under our exchange policy guidelines.

Important notes:

  • Requests must be raised within 7 days of receiving your order

  • The product must remain unused and undamaged

  • Exchanges are subject to product and size availability

Any request submitted after the given timeframe will not be entertained.

3. Refund Policy

We maintain a strict no-refund policy.

  • No monetary refunds will be issued under any circumstances.

  • If a product is found defective or incorrect, you may exchange it for:

    • The same product, or

    • Another item of equal or higher value

Additional conditions:

  • Orders cancelled due to non-payment are not eligible for any refund or compensation.

  • Customers are given a 7-day payment window for pending orders. Failure to complete payment within this time will result in automatic cancellation without refund of any advance (if applicable).

Order Cancellation & Modification Policy

All orders placed with us are considered made-to-order and are sent into processing shortly after confirmation. Because each outfit is specially prepared according to customer requirements, we follow a structured policy to ensure clarity and fairness.

Once an order is placed, it quickly moves into the production phase (usually within a few days). For this reason, order cancellation is not possible after processing has started, as fabric, design work, and stitching preparation may already be underway.

However, we still provide a short flexibility period for our customers. You may request changes to your order within 7 days of placing it, including adjustments such as:

  • Size changes

  • Color changes

  • Design or requirement updates

These changes can only be accommodated if the order has not yet entered full production. After the 7-day period, no changes can be accepted, as the order is already under production and any alterations at that stage may lead to material and time loss.

Please note that advance payments are non-refundable in all cases. Once an order is confirmed and payment is received, it is used to secure fabric, production scheduling, and processing. Therefore, even if a customer decides to cancel the order within a few days, the advance amount cannot be returned.

If a customer no longer wishes to proceed with the order after payment, the paid amount will still remain non-refundable, as resources and preparation are already allocated for that order.

This policy helps us maintain smooth production flow and ensure timely delivery of all made-to-order pieces while keeping the process fair for every customer.

Important Reminder

To process any exchange request, customers may be asked to share images of the product clearly showing the issue within the specified timeframe. Further instructions will be provided upon review.